Last updated: August 3rd 2025

At Mrs Chalmers’ Cherubs, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or shop with us online.

By using our website (https://www.mrschalmerscherubs.com), you agree to the practices described below.

1. What We Collect

We collect personal information from you when you:

Browse our website

Make a purchase

Subscribe to our newsletter

Fill out a contact form

Interact with us on social media

The information we may collect includes:

Your name

Email address

Phone number

Billing and shipping address

Payment details (processed securely through PayPal or Stripe – we don’t store your card info)

Order history

Any messages or feedback you provide

We may also collect non-identifying data like your IP address, browser type, and device information through cookies and analytics tools to improve your experience on our site.

2. How We Use Your Info

We use your information to:

Process and deliver your orders

Respond to your enquiries

Send order updates and customer support communications

Improve our website and services

Send marketing emails if you’ve opted in (you can unsubscribe at any time)

Comply with legal obligations

3. Sharing Your Info

We only share your information when necessary to complete your order or when required by law. This may include:

Payment gateways like Stripe and PayPal

Delivery providers like Australia Post or couriers

Email marketing platforms if you subscribe to our newsletter

We will never sell or rent your personal information to third parties.

4. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. You can turn off cookies in your browser settings if you prefer.

We also use tools like Google Analytics to monitor site performance and user behaviour in an anonymous, aggregated way.

5. How We Protect Your Info

We take reasonable steps to protect your information from misuse, loss or unauthorised access.
All transactions are encrypted and processed through secure gateways. Access to your data is restricted to authorised personnel only.

6. Your Rights

You have the right to:

Access your personal information

Correct any inaccurate or outdated details

Request that we delete your information (unless we are required by law to keep it)

To do this, just email us at hello@mrschalmerscherubs.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date above.

8. Contact Us

If you have any questions or concerns about how your data is handled, we’re here to help:
📧 Email: hello@mrschalmerscherubs.com
🌐 Website: www.mrschalmerscherubs.com